1. Privacy Policy

What are personal data?

Personal data refers to any information, of any nature and in any format, relating to an identified or identifiable natural person. A person is considered identifiable if they can be identified directly or indirectly, for example, by name, identification number, location data, electronic identifier, or other elements that allow the identification of that individual.

The privacy and protection of all our clients’ and users’ data constitutes an essential aspect of how Criação + Arquitectos Lda. operates and organizes itself, at all times.

The Privacy Policy of Criação + Arquitectos Lda. aims to ensure that all its clients are aware, at all times, of the rules and principles regarding the protection and processing of personal data. We make every possible effort to ensure the security of these same data in accordance with the standards and procedures defined in the applicable legislation.

In the online communication channels of Criação + Arquitectos Lda., you may find links providing access to other websites that are not affiliated with our entity. The provision of such links is made in good faith, and Criação + Arquitectos Lda. cannot be held accountable for the collection and processing of personal data carried out on those websites, nor can it be held accountable for the accuracy, credibility, and functionality of third-party websites. Therefore, the provision of links to other websites not affiliated with Criação + Arquitectos Lda. does not imply any assumption of responsibility regarding those websites.

Criação + Arquitectos Lda. also recommends that its clients adopt additional security measures, including keeping equipment and programs properly updated and configured, using protections against malicious software and firewalls, and refraining from navigating websites for which they do not have the necessary authenticity guarantees.

This Privacy Policy may be subject to change or revision at any time, with any changes or revisions being duly disclosed and communicated through the online communication channels of Criação + Arquitectos Lda.

Processing of personal data

Who’s responsible for the processing of your personal data?

The entity responsible for the processing of your personal data will be Criação + Arquitectos Lda., which provides you with the service or product and, within this scope, decides which data to collect, the means of processing, and the purposes for which the data will be used.

3. Grounds for Data Processing

These are the circumstances in which we process your personal data

  • Consent:
    When we obtain your explicit consent – in writing or through the validation of an option in an electronic form – and if that consent is freely given, informed, specific, and unequivocal.
  • Consent of minors:
    When processing the personal data of minors, which may be subject to consent, Criação + Arquitectos Lda. will require consent from individuals with parental responsibilities.
  • Execution of contract and pre-contractual measures:
    When the processing of personal data is necessary for the conclusion, execution, and management of the contract entered into with Criação + Arquitectos Lda., such as preparing a service proposal, managing contacts, information, and requests, managing billing, collection, and payments.
  • Compliance with legal obligation:
    When the processing of personal data is necessary to comply with a legal obligation to which Criação + Arquitectos Lda. is subjected.

4. Purposes of Data Processing

For what purposes do we process your Personal Data?

  • Marketing and Sales
  • Customer Management and Service Provision
  • Accounting, Tax, and Administrative Management

Criação + Arquitectos Lda. may subcontract third parties for the pursuit of the aforementioned purposes, which may involve these entities having access to personal data of their clients. In such cases, Criação + Arquitectos Lda. takes appropriate measures to ensure that these entities that have access to the data offer the highest technical, organizational, and human guarantees in this regard. Therefore, subcontractors of Criação + Arquitectos Lda. will be obligated, as legally provided, as well as by virtue of the contract signed with Criação + Arquitectos Lda., to implement appropriate technical and organizational measures for the protection of personal data against accidental or unlawful destruction, dissemination, alteration, disclosure, unauthorized access, and against any other form of unlawful processing, as well as to be bound by special duties of professional secrecy and confidentiality.

Apart from these circumpstances, Criação + Arquitectos Lda. will only transmit its clients’ personal data to third parties when:

a) It is required to do so by legal provision and only to the extent of its obligations;
b) If the client expressly and specifically authorizes such transmission and is duly informed in writing about the recipients of the personal data and the purposes of the data transmitted.

What are the deadlines for the processing and retention of personal data?

Criação + Arquitectos Lda. processes and retains your personal data according to the purposes for which they are processed.

There are cases where the law requires the processing and retention of data for a minimum period of time. However, whenever there is no specific legal obligation, the data will be processed only for the period necessary to fulfill the purposes for which they were collected and preserved, and always in accordance with the law, guidelines, and decisions of the CNPD (National Data Protection Commission).

Thus, Criação + Arquitectos Lda. will process and maintain your personal data for the duration of the contractual relationship with you.

Criação + Arquitectos Lda. may retain personal data for periods beyond the duration of the contractual relationship, either based on your consent, to ensure rights or duties related to the contract, or because it has legitimate interests that justify it, but always for the strictly necessary period to achieve the respective purposes and in accordance with the guidelines and decisions of the CNPD (National Data Protection Commission).

5. Collection of Personal Data

We collect personal data with your consent when you acquire products or services from Criação + Arquitectos Lda. Collection can be done orally, in writing, or through Criação + Arquitectos Lda.‘s online communication channels.

However, your personal information may also be collected from publicly accessible sources or other sources.
Criação + Arquitectos Lda. only collects and processes the personal data of clients with their explicit consent, according to each specific purpose of the treatment, as provided for in the General Data Protection Regulation (whose implementation in the Portuguese legal system is ensured by Law No. 58/2019, of August 8th).

The consent provided by the Clients may be withdrawn by them at any time.

However, there are personal data that are indispensable for the provision of services by Criação + Arquitectos Lda., and Clients are duly informed in advance of this necessity and the consequences of not providing such data

If the personal data, considered indispensable, are not provided by the Clients or if they are insufficient, incorrect, or outdated, Criação + Arquitectos Lda. will not be able to provide the contracted service(s), with the Clients assuming full and exclusive responsibility in such cases for the inadequacy or inaccuracy of the transmitted data.

6. Data Protection Rights

What are your rights?

  • Access right – The right to obtain confirmation of which of your personal data are being processed and information about them, such as the purposes of the processing, the retention periods, among others.
  • Rectification right –The right to request the rectification of innacurate personal data or to request that incomplete personal data be completed (such as address, taxpayer identification number, email, telephone contacts, among others).
  • Erasure right or the right to be “forgotten” The right to obtain the erasure of your personal data, in cases where this is legally possible and provided there are no valid grounds for their retention, such as cases where data must be retained to comply with a legal obligation.
  • Data portability right – The right to receive the data you have provided to us in a commonly used digital format and automatically readable or to request the direct transmission of your data to another entity that becomes the new controller of your personal data.
  • Right to object and automated individual decision-making – The right to object to or withdraw your consent, at any time, to data processing, when this is legally possible (such as in the case of data processing for marketing purposes).
  • Restriction right – The right to request the restriction of the processing of your personal data, when this is legally possible, in the form of: Suspension of processing; Limitation of the scope of processing to certain categories of data or processing purposes.
  • The right to lodge a complaint – The right to lodge a complaint with the supervisory authority, the CNPD.

How can you exercise your rights?

The exercise of your rights is free of charge, except in cases where the request is manifestly unfounded or excessive, in which case a reasonable fee may be charged considering the costs involved. Criação + Arquitectos Lda. must confirm your identity and may request additional information that is necessary for this purpose.

Responses to requests should be provided within a maximum period of 30 days, unless it is an especially complex request (in which case the aforementioned 30-day period may be extended to 2 months).

Exercise your rights through the following addresses:

Entity: Criação + Arquitectos Lda.
Address: Rua de S. Gens 14 3° Esq. 1170-338 Lisbon
Email: [email protected]

7. Protection of Personal Data

How does the Entity protect your personal data?

Criação + Arquitectos Lda. applies the necessary technical and organizational measures to ensure that, by default, only the personal data necessary for each specific processing purpose will be processed, with said measures being periodically reviewed and updated by the responsible department.

Criação + Arquitectos Lda. has implemented adequate, necessary, and sufficient logical, physical, organizational, and security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, dissemination, or unauthorized access.

Whenever Criação + Arquitectos Lda. has the need to transmit personal data of its Clients to Third Parties, we ensure that

a) the sharing of personal information complies with the current legal standards;
b) the transmission is safely carried out;
c) third parties are contractually obliged to observe confidentiality and secrecy duties and to ensure the security of the personal data communicated to them for this purpose, and they cannot use such data for any other purposes, for their own benefit or for third parties, nor correlate them with other data that they have available.


Criação + Arquitectos Lda. uses cookies on its website to improve its performance and user experience.

What are cookies?

Cookies are small text files stored on the Customer’s computer through the internet browser, storing only information related to the user’s preferences (generic information), not including the user’s personal data.

Cookies used by Criação + Arquitectos Lda. observe the principles of anonymity and confidentiality and have the sole purpose of recognizing the user, and are never used to collect information that identifies the user, nor for direct marketing purposes. Cookies help Criação + Arquitectos Lda.’s website to recognize the user’s device the next time they visit it.

At all times, the user can decide to be notified about the reception of cookies, as well as block their entry into their system, through their internet browser.

It should be noted that refusing to use cookies on the website may result in the user not being able to access some of its areas and/or receive personalized information.

What are cookies for?

Cookies help determine the usefulness, interest, and number of uses of Criação + Arquitectos Lda.’s website, allowing for faster and more efficient navigation, eliminating the need to repeatedly enter the same information.

What type of cookies are used by Criação + Arquitectos Lda.?

Cookies used by Criação + Arquitectos Lda. have different functions and are distinguished as follows:

1 – Strictly necessary cookies (essential): allow navigation on the website and the use of its applications, as well as access to secure areas of the website. Without these cookies, the Service(s) subscribed to by the Customer cannot be provided. Some cookies are essential to access specific areas of Criação + Arquitectos Lda.’s website.

2 – Analytical Cookies: performance cookies to know which pages are most popular, which link between pages is most effective, or to determine why some pages are receiving error messages. These cookies are used solely for statistical creation and analysis purposes, never collecting personal information.

3 – Functionality cookies: save user preferences regarding the use of the website, so it is not necessary to configure the website each time it is visited.

Cookies can be:

Permanent: they are stored, for a variable period, by the internet browser on your access devices and are used whenever the user makes a new visit to the website. They are usually used to direct navigation according to the user’s interests, allowing us to provide a more personalized service.

Session cookies: These are temporary, remaining in your internet browser’s cookies until you leave the website. The obtained information allows for the identification of problems and for a better browsing experience.

How to manage cookies?

All internet browsers allow the user to accept, refuse, or delete cookies, namely by selecting the appropriate settings in their internet browser. After authorizing the use of cookies, the user may always disable part or all of the cookies from Criação + Arquitectos Lda.

You may obtain more information at the
PrivazyPlan® website, where you can read EU’s General Data Protection Regulation.